Renewal of Your Plan

For your convenience, your Plan will automatically renew on each anniversary of your Coverage Date (the “Anniversary Date”) unless:

• You notify us before your Anniversary Date that you do not wish to renew, or

• We notify you before your Anniversary Date that your Plan will not be renewed.

Plan Coverage

This Plan covers single-family residences only, including houses, townhomes, condominiums, apartments, modular, or manufactured homes anchored to a permanent foundation. It excludes:

• Equipment in commercial properties or residences used for business purposes.

• Common areas or shared systems in multi-unit dwellings.

• Multiple units of the same equipment (coverage applies to the first unit serviced).

Plan Cancellation

We may cancel or discontinue your Plan at any time. If prepaid in full, any refund will be issued on a pro-rata basis. We will complete any service requests made prior to cancellation.

If paying in installments and the Plan is canceled by you or for non-compliance (including non-payment), you will be charged for the balance remaining unless otherwise stated herein.

You may cancel at any time by contacting us (see “Contact Us”).

Moving

If relocating:

1. Transfer Option: Your Plan may be transferred to your new residence (within our service area). The remaining balance will be billed and credited to your new Plan.

2. Cancel Option: If you do not transfer or move outside our service area, the remaining balance will be billed.

Notify us 30 days prior to your move to ensure proper transfer.

Refund Policy

• Within 10 Days: Full refund if no service was provided. If service occurred, you will be refunded minus service costs.

• Ineligible Equipment: If deemed ineligible and no service rendered, refund up to 12 months of payments. If service occurred, refund up to 12 months from last service date.

Modifications to Terms

We may change terms, conditions, or pricing with 30–90 days’ prior notice before the Anniversary Date. Changes take effect on that date.

Diagnosis, Liability, and Warranty

Diagnosis: Service applies if the equipment is:

• Within the home’s permanent foundation (except outdoor AC units),

• Properly installed and operational as of Coverage Date,

• Accessible and safe for technicians.

Liability: We aim to resolve issues on the first visit but are not liable for delays or misdiagnosis. Our responsibility is limited to correcting covered problems. We are not liable for consequential damages, pre-existing defects, or items under manufacturer warranty. All service must be performed by our authorized technicians.

Unavailable Parts/Non-repairable Equipment: If parts are unavailable or not economically feasible to replace:

• Either party may terminate the Plan.

• Refund of up to 12 months of payments from the last service date if applicable.

Warranty: Covered repairs are warranted for 90 days after service unless covered longer by manufacturer warranty.

Exclusions

This Plan does not cover:

• Commercial-use equipment,

• Pre-existing conditions,

• Misuse, abuse, tampering, or improper installation,

• Acts of God, fire, flood, earthquakes, weather-related damage, vandalism, or theft,

• Damage from pests, mold, rust, corrosion, or hazardous materials (e.g., asbestos),

• Building code violations or required upgrades,

• Consumables (e.g., filters, fuses),

• Cosmetic or structural repairs (e.g., walls, floors),

• Unauthorized repairs or third-party service costs,

• Items under manufacturer/builder warranty,

• Preventative maintenance unless specified.

We reserve the right to exclude certain equipment models/types.

Technician Safety

We may decline service if conditions are unsafe or unsanitary, or if equipment is inaccessible. We may cancel your Plan without refund in such cases.

Governing Law

This Agreement is governed by the laws of Ontario, Canada.

Entire Agreement

This document represents the entire agreement and supersedes all prior agreements or discussions.

Conflicts

If inconsistencies arise between this document and enrollment materials, this document prevails.

Assignment

We may assign this Agreement without notice. You may not assign without our written consent.

Notice

We may contact you via phone or email. You are responsible for providing updated contact information.

Force Majeure

We are not liable for delays or failure to perform due to events beyond our control.